Enhancement Request Process:

Sometimes reported issues actually turn out to be requests for product enhancements.  If features do not exist in the software to address certain needs, you can submit an enhancement request.  Our Software Enhancement Review Committee reviews system enhancement requests.  All enhancement requests are given thorough review and consideration, but will ultimately be weighed based on the product direction and the value they add for all customers.  If accepted, an enhancement is developed and distributed to all customers as part of a scheduled software release.  Please follow these guidelines for details.

Please submit a request via Vision CRM. Include all the information/details relating to a specific request in one ticket 

If you do not have access to email, please call Customer Support @ 972-906-9397 ext. 323 and someone will submit your enhancement request for you.

If a custom enhancement is submitted by your site, our Software Enhancement Review Committee will assess these requests as to whether it is billable or non-billable and determine an estimated completion date.  You will be notified after the enhancement is reviewed with the outcome and provided the estimated completion date if applicable.  Due to the volume of enhancements received, it may take some time to review and assign.