We would like to welcome you on behalf of the Customer Support team, and introduce you to our Customer Support procedures. We are proud to be your healthcare solution provider, and we continue to work hard to deliver and improve the services we offer.
This document includes contact information and hours of operations for TSG Customer Support coverage. Our service oriented teams continue to work together to focus on delivering a unified customer service experience where possible.
Opening a Ticket in Vision CRM:
Vision CRM is TSG’s On-Line Customer Relationship Management Product, which has dramatically improved our support workflow. Vision CRM has provided numerous advantages, with the most significant gain being the centralization, and easy analysis of your support issues. When you create a task in Vision CRM, a ticket ID is automatically generated, and assigned to your request.
Therefore, your site will need to register all users in Vision CRM who attended training on the TSG products at your Hospital/Site/Facility. These users will be able to review the status of an issue online, add comments, receive completion notifications via emails, clear issues online and compile a status report.
In order to register, the users we will need the following information:
- Full Name
- Job Title
- Phone Number
- Email Address
Please send the request to: Customer Support Group , and put in the Subject: "Register below Users in CRM".
For further details on "How to use Vision CRM", please click here to view the User Guide.
Vision CRM Benefits:
- Centralization of support issues
- Improved support turnaround time
- On-line ticket management.
- Ad-hoc ticket status reviews
- You can communicate on a ticket
- Close tickets
- Determine which tickets are waiting on you or your staff
- Real time status updates via e-mail notifications
- HIPPA compliance - (As no PHI details are transmitted beyond TSG's secured environment - All ticket correspondence is contained within Vision CRM)
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