We would like to welcome you as a valued partner with The Shams Group (TSG) on behalf of the Customer Support team, and introduce you to our Customer Support procedures.  We are proud to be your healthcare solution provider, and we continue to work hard to deliver and improve the services we offer. 

This document includes contact information and hours of operations for TSG Customer Support coverage.  Our service oriented teams continue to work together to focus on delivering a unified customer service experience where possible. 

When an issue is logged with the Help Desk, it is entered into TSG’s ticket tracking system and assigned to the appropriate personnel for further analysis if required.  When you report an issue, a ticket ID will be automatically assigned to your request.  This ticket ID is your reference when checking the status of an open issue and will help us provide a quick reply to your inquiry.  Please retain this ticket ID until your inquiry is resolved to your satisfaction. 

Opening a Ticket with Customer Support:

Hospital/Site/Facilities can report problems, request enhancements, ask for quotes, and obtain answers to questions regarding TSG’s product functionality or features by contacting Support@Shamsgroup.com.