Read What Our Customers are Saying about Our Knowledge Management Products/Services

SR. DATABASE ANALYST

257-Bed Hospital in the Puget Sound Area

In an e-mail sent to TSG’s support team on 10/21/2003

Thank you very much for all your effort in getting WebChart back up and running as quickly as possible! Your help in this is greatly appreciated. I know that some of your work was spent undoing (and re-doing) changes I made because of my own assumptions. And for that, you are to be thanked for you professionalism. Even though the work went late tonight, you were still attentive to detail and responsive to any problems. Again, thank you. My best regards to all involved”
 

DATABASE ADMINISTRATOR (DBA)

255-Bed Independent, Not-For-Profit, Public Service Organization

“We looked at 3, MEDITECH, MSM and Shams. I say we looked at MSM's but when we contacted them; they actually told us they didn't have a product (this was in Fall 2000).

It was a 100% vote to go with Shams from about 20 individuals involved in the selection process. Based on questions asked and answers received, it was obvious our presenter was well informed on the MEDITECH side as well as knowing Microsoft SQL (database engine that all 3 vendors are using) and relating technologies.

The implementation time was 7 months for Financials and 3 more months for Clinical from Contract Signing. We have signed an addendum and are already looking at another for when we purchase PCS and add-ons for LSS (Physician Billing Database). We are doing some very exciting things with our warehouse/repository data including:

• Forward needs analysis projections
• Medications with DX studies
• Noscomial Infections Studies
• Building OLAP (On-line Analytical Processing) Cubes that users access via Excel Pivot Tables, (our users love this!!!) Also playing with accessing OLAP cubes via Microsoft Sharepoint Portal (exciting stuff!)
• Just starting to look at connecting our new OR system in Oracle on a Unix Platform to our warehouse. (Will probably do this as a linked server or just use the data via ODBC connection in SQL Data Transformation Services)

Shams is a forward-looking company that maintains the technology staff to support Microsoft SQL and we have never regretted our choice for one moment. I'll go ahead and tell you what you will find out shortly if you look at Shams that they are more expensive. But this is definitely a case of you get what you pay for.

Case in point . . . October 17th of this year, our Data Warehouse server crashed. We lost 3 hard drives from a RAID 5 array due to a controller fan problem. There is no way to recover from this type of loss so our only choice was to restore from backup. All we did was recover the hardware, put in our backup tape set and call Shams, they took over from there. One full backup and 6 incremental to restore, a daunting task for anyone!”

APPLICATIONS ANALYST                                                

110-Bed Hospital Serving an Eight-County Area

“We are C/S 5.2, SR7 and have had Galaxy, the Shams data warehouse, for about a year. We are very happy with the Shams Company. We have their Transcriptor for transcription and their Galactica for scanning. They have been very willing to work with us for problems and improvements to all their products and are always very timely in responding. There are many advantages to Galaxy over NPR reports. We use Access to write reports. To me, it is much easier to understand the tables in Galaxy. Also, the report wizard usually is sufficient for the reports I write. A report that may take 4 hours to compile in NPR may take a couple of minutes in Galaxy. Another advantage is that ALL tables from MEDITECH are downloaded to Galaxy. When we were comparing the Shams product to MEDITECH's data repository, we found that MEDITECH provided the tables that they thought we might want. Shams provide all the tables.”